15th European Conference on Artificial Intelligence
|July 21-26 2002 Lyon France|
Liliana Ardissono, Alexander Felfernig, Gerhard Friedrich, Anna Goy, Dietmar Jannach, Markus Meyer, Giovanna Petrone, Ralph Schaefer, Wilken Schuetz, Markus Zanker
This paper presents a framework for the management of personalised configuration interactions in business-oriented domains. The overall goal is to assist the user during the configuration task by suggesting suitable choices and providing her with extra-helpful information for making informed decisions. Our framework integrates user modelling and personalisation techniques with constraint-based configuration techniques and is applied within the CAWICOMS prototype toolkit for the development of adaptive Web-based configuration systems. The personalisation techniques presented in this paper have been experimented on the configuration of telecommunication switches.
Keywords: Intelligent User Interfaces, User Modeling, Configuration, design
Citation: Liliana Ardissono, Alexander Felfernig, Gerhard Friedrich, Anna Goy, Dietmar Jannach, Markus Meyer, Giovanna Petrone, Ralph Schaefer, Wilken Schuetz, Markus Zanker: Personalising On-Line Configuration of Products and Services. In F. van Harmelen (ed.): ECAI2002, Proceedings of the 15th European Conference on Artificial Intelligence, IOS Press, Amsterdam, 2002, pp.225-229.