15th European Conference on Artificial Intelligence
  July 21-26 2002     Lyon     France  
   

ECAI-2002 Conference Paper

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Personalising On-Line Configuration of Products and Services

Liliana Ardissono, Alexander Felfernig, Gerhard Friedrich, Anna Goy, Dietmar Jannach, Markus Meyer, Giovanna Petrone, Ralph Schaefer, Wilken Schuetz, Markus Zanker

This paper presents a framework for the management of personalised configuration interactions in business-oriented domains. The overall goal is to assist the user during the configuration task by suggesting suitable choices and providing her with extra-helpful information for making informed decisions. Our framework integrates user modelling and personalisation techniques with constraint-based configuration techniques and is applied within the CAWICOMS prototype toolkit for the development of adaptive Web-based configuration systems. The personalisation techniques presented in this paper have been experimented on the configuration of telecommunication switches.

Keywords: Intelligent User Interfaces, User Modeling, Configuration, design

Citation: Liliana Ardissono, Alexander Felfernig, Gerhard Friedrich, Anna Goy, Dietmar Jannach, Markus Meyer, Giovanna Petrone, Ralph Schaefer, Wilken Schuetz, Markus Zanker: Personalising On-Line Configuration of Products and Services. In F. van Harmelen (ed.): ECAI2002, Proceedings of the 15th European Conference on Artificial Intelligence, IOS Press, Amsterdam, 2002, pp.225-229.


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ECAI-2002 is organised by the European Coordinating Committee for Artificial Intelligence (ECCAI) and hosted by the UniversitÚ Claude Bernard and INSA, Lyon, on behalf of Association Franšaise pour l'Intelligence Artificielle.